Privacy Policy

1. Who we are

This website, Artlines by Lou, is operated by a private individual based in Switzerland. This policy explains what personal data is collected when you use this site, and how it is used.

2. What information we collect

We collect the following information only when necessary to process your order or respond to your inquiry:

Name

Email address

Shipping address

Phone number (if provided)

Payment information (processed securely by our payment provider — we do not store your card details)

Messages sent through the contact form

3. How we use your information

Your information is used solely to:

Process and ship your order

Respond to your questions or requests

Comply with legal obligations, if applicable

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies

This site uses essential cookies required for basic functions such as maintaining your shopping cart and language/currency preferences. No advertising or tracking cookies are used.

5. Data storage and security

Your data is stored securely through Shopify's infrastructure, which complies with international data protection standards. Payment data is processed directly by our payment provider and is never stored on our servers.

6. Your rights

Under the Swiss Federal Act on Data Protection (FADP), you have the right to access, correct, or request deletion of your personal data. To exercise this right, please contact us through the contact form on this site.

7. Data retention

We retain order-related information only as long as necessary to fulfill legal and accounting obligations.

8. Changes to this policy

This policy may be updated from time to time. Any changes will be posted on this page.

9. Contact

For any questions regarding this policy or your personal data, please use the contact form available on the site.